1. I am not sure if my pics are getting to Mobot.
Try to send a picture message to your personal email account. If you do not receive the message in your email account, check with your wireless service provider on how to setup and use picture messaging. If you do receive the message, then be sure you are addressing the message you send to Mobot correctly. In some cases, it is possible that responses to your Mobot messages are delayed due to signal strength.

2. I didn’t get an email response to my request.
Mobot does not always send an email, but you will always receive a text message to your mobile phone.

3. I sent a message containing a few pictures and did not get a response.
Currently Mobot only supports messages with a single picture as an attachment.

4. I sent a picture of an ad from my email account and did not get a response.
To prevent spoofing, Mobot only accepts picture messages from camera phones.

5. The picture is fuzzy and I am not sure if I should send it.
If you can tell what the picture is in the viewfinder of your phone, then Mobot will be able to do the job. Either way, Mobot will send a response to let you know if you need to do it again.

6. I chopped off most of the ad and the picture is rotated, should I send it?
No. The Mobot system read the ads just like you do—right side up and with most or all of the content present! We’ll just ask you to take a better picture, so why bother?!?!

7. I sent a picture message to the correct address but the message I received said that I was not registered.
Double check your phone number in your MyMobot account. If this does not match the phone number of the mobile phone you are using, send email to support@mobot.com clearly stating the number in your account, and the correct number that should be there.