Welcome to Magic Hour Support
Magic Hour offers more ways than ever to help customers resolve common issues. The fastest is by using our new Support Portal to report support tickets and check the status of pending tickets. For all our support options, read on!
Support is as easy as 1-2-3... and 4
Problems happen, but getting support shouldn't be a problem, too.
That's why Magic Hour has four easy ways for you to reach our Support staff.
You choose how you reach us, when it's convenient for you.
Just a note of thanks for the fantastic response your technical support rep provided this morning. We had an issue with our website at around 6:30 a.m. and your rep reacted quickly and successfully.
Love the support we receive from your company.
St. Benedict's Prep
Have Suggestions for How We Can Improve Our Services to You?
Send us an email!
Let us know that we are doing a good job.
Make a suggestion on how we can improve.
Let us know how we didn’t meet your expectations.
We look forward to hearing from you!
Click on the log in button
with your support username and password to take you to the Support Portal, where you can:
Enter support requests and return later to check their status
Get Online Help to watch how-to videos, take tutorials, and look through extensive users guides
Submit requests for new features
Review the features of your current version of InfoServe as well as details about future updates
(Need your username and password? Fill out
this quick form
Email us at
during regular business hours (Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern Time). You can also contact your project manager directly with questions.
For emergency support outside those hours or on the weekend, contact us at
Call our support line at 866-211-5510,
during regular business hours (Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern Time).
If you need urgent support outside our regular business hours, please call
and press 1. Leave a message and someone will return your call within the hour.
Online Help Page
to access the
Live Chat Online
button and chat live with a Support Representative.
Live Chat is available during regular business hours (Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern Time).
© 2012 Magic Hour Communicatons. All rights reserved.
11 Union Ave. Suite 200 Bala Cynwyd, PA 19004 t.866-211-5510